While we are not affiliated with the government in any way, our private company engaged writers to research the LIHEAP program and compiled a guide and the following answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Unemployment Insurance is a benefit program designed to replace part of the income of recently unemployed or underemployed workers. Unemployment Insurance is available to workers who are out of work through no fault of their own.
Learn more about Unemployment on New Mexico’s Unemployment Program Overview page here.
Unemployment Insurance Benefits are weekly payments given to eligible workers who apply to and are accepted into the program. These payments are typically provided via direct deposits to the beneficiary’s bank account.
Learn more about how Unemployment Insurance payments work here.
To qualify for Unemployment Insurance in New Mexico, you must:
Learn more about New Mexico’s eligibility requirements here.
Apply for unemployment benefits online here during the week you are seeking payment, when your hours have been reduced or when you are no longer employed. If possible, do NOT wait until the week is over.
Learn more information on when to apply for Unemployment Insurance here.
To apply for Unemployment Insurance in New Mexico, complete the following three steps:
Learn what documents and information you need here (page 10).
To apply for Unemployment Insurance online, click here to access New Mexico’s Unemployment claim portal.
To apply for Unemployment insurance by phone, call (877) 664-6984, Monday through Friday from 7:00 AM until 7:00 PM MT.
There are designated call days based on the last digit of your Social Security Number (SSN):
The New Mexico Unemployment Office does not accept claims in person, but you can obtain help at a Workforce Career Center. Click here to find your nearest local office location.
If you have questions about the application process or require assistance, contact the New Mexico Department of Workforce Solutions’ Unemployment Compensation customer service line at (877) 664-6984, Monday through Friday from 7:00 AM until 7:00 PM MT.
The amount of Unemployment Benefits you receive is based on your past reported earnings by employers that you worked for in New Mexico. To determine the amount you will receive each week, the New Mexico Department of Workforce Solutions takes your highest quarter earnings and divides that figure by 13. Then, it multiplies the result by .535 and adds $25 for each dependent for up to two dependents.
The maximum weekly benefit amount is $511.
Learn more about New Mexico’s base period and how benefits are calculated here on page 12.
The week after you file your unemployment claim is called the Waiting Week. During the Waiting Week, you must file a Weekly Certification Application through the claimant portal here and the Unemployment Office will make sure you are still unemployed or underemployed, and meet all other eligibility requirements. If approved, you will begin receiving your weekly benefits the following week. You are not paid for the Waiting Week, but you do receive a Waiting Week credit.
Learn more about the Waiting Week and the Weekly Certification Application here.
Keep track of your work-search contacts. You are required to make at least two contacts per week to receive payments and waiting week credit.
If you were discharged or quit your last job, expect a call (or email if that is your preferred contact method) to determine if you are eligible for unemployment insurance.
Learn more about what to expect after applying here.
You must file a Weekly Certification Application every week you are receiving Unemployment Benefits until you are employed again. This weekly claim is like a follow-up application that certifies your continued eligibility for the program and proves you are actively applying for new jobs.
Learn more about the Weekly Certification here.
File your Weekly Certification Application here.
It’s important to remember that you will stop receiving Unemployment Benefits and your Unemployment Claim will be canceled if you have not filed Weekly Certifications for two or more consecutive weeks.
If your Unemployment Insurance application was denied, you have the right to file an appeal within 15 days of the determination date. You can submit an appeal letter to the Department of Workforce Solutions:
If you have questions about the appeal process or need to contact the New Mexico Appeals Tribunal, call one of the following numbers:
The New Mexico Appeals Tribunal phone lines are available Monday through Friday from 8:00 AM until 4:00 PM MT.
For help with an Unemployment Insurance application, or for any further questions about your Unemployment Insurance claim, call the New Mexico Department of Workforce Solutions at (877) 664-6984.
The New Mexico DWS phone line is available Monday through Friday from 7:00 AM until 7:00 PM MT.
You can also visit or call a local Workforce Connection Center for further assistance. Find your nearest office location and contact information here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and these answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Unemployment Insurance Guide is filled with helpful information about how to apply, program eligibility requirements and how to get in touch with local offices. You can view our free guide here.
If you have general questions about New Mexico Unemployment Benefits or an Unemployment Insurance claim, call the New Mexico Department of Workforce Solutions (DWS) customer service center at (877) 664-6984.
The New Mexico DWS phone line is available Monday through Friday from 7:00 AM until 7:00 PM MT.
If you have questions about appeals or would like to submit an appeal to the DWS, you can reach the appeals line by phone at (505) 383-2700 or by fax at (505) 841-8636. Learn more about the appeal process here.
You can reach the DWS by mail at:
DWS
P.O. Box 1928
Albuquerque, NM 87103
New Mexico has 23 Workforce Connection Centers. Find your nearest local office’s location, hours of operation, and phone number below. Or, go to the New Mexico DWS Office Locations page here.
| Location | Address | Phone Number |
|---|---|---|
| Alamogordo | 901 Alaska Ave Alamogordo, NM 88310 | (575) 437-9210 |
| Albuquerque | 501 Mountain Rd NE Albuquerque, NM 87102 | (505) 843-1900 |
| Artesia | 704 W Main St Artesia, NM 88210 | (575) 748-1303 |
| Bernalillo | 301 Rail Runner Ave. Bernalillo, NM 87004 | (505) 771-2160 |
| Carlsbad | 323 S. Halagueno Carlsbad, NM 88220 | (575) 887-1174 |
| Clovis | 111 N. Main St Clovis, NM 88101-4610 | (575) 762-4571 |
| Deming | 322 E. Oak St Deming, NM 88030 | (575) 546-0192 |
| Española | 319 Paseo de Onate St Española, NM 87532 | (505) 753-2285 |
| Farmington | 600 W. Arrington St Farmington, NM 87401 | (505) 327-6126 |
| Gallup | 2918 East Highway 66 Gallup, NM 87301 | (505) 863-8181 |
| Hobbs | 204 W. Park St Hobbs, NM 88240 | (575) 393-5188 |
| Las Cruces | 226 S. Alameda Blvd Las Cruces, NM 88005 | (575) 524-6250 |
| Las Vegas | 833 Grand Ave Las Vegas, NM 87701 | (505) 425-6451 |
| Los Lunas | 428 S. Los Lentes Rd. SE Los Lunas, NM 87031 | (505) 212-9115 |
| Moriarty | 777 Old US Route 66 Moriarty, NM 87035 | (505) 832-6774 |
| Rio Rancho | 4061 Ridge Rock Rd. SE Rio Rancho, NM 87124 | (505) 771-2160 |
| Roswell | 2110 S. Main St Roswell, NM 88203 | (575) 624-6040 |
| Ruidoso | 709 Mechem Dr Ruidoso, NM 88345 | (575) 258-1730 |
| Santa Fe | 301 W. De Vargas St Santa Fe, NM 87501 | (505) 827-7434 |
| Silver City | 420 W. Broadway St Silver City, NM 88061 | (575) 538-3737 |
| Socorro | 109 Faulkner Rd Socorro, NM 87801 | (575) 835-0067 |
| Taos | 1036 Salazar Rd Taos, NM 87571 | (575) 758-4219 |
| Truth or Consequences | 601 Sunset St T or C, NM 87901 | (575) 894-1263 |
To find more information on New Mexico Unemployment Benefits and Services, visit:
To file an Unemployment Insurance claim:
If you have a question about New Mexico Employer Unemployment Insurance:
While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and these answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Unemployment Insurance Guide is filled with helpful information about how to apply, program eligibility requirements and how to get in touch with local offices. You can view our free guide here.
To apply for Unemployment Insurance in New Mexico, complete the following three steps:
Learn what documents and information you need here on page 10.
To apply for Unemployment Insurance online, click here to access New Mexico’s Unemployment claim portal.
To apply for Unemployment insurance by phone, call (877) 664-6984, Monday through Friday from 7:00 AM until 7:00 PM MT.
There are designated call days based on the last digit of your Social Security Number (SSN):
The New Mexico Unemployment Office does not accept claims in person, but you can obtain help at a Workforce Career Center. Click here to find your nearest office location.
If you have questions about the application process or require assistance, contact the New Mexico Department of Workforce Solutions’ Unemployment Compensation customer service line at (877) 664-6984, Monday through Friday from 7:00 AM until 7:00 PM MT.
If you have already applied for Unemployment Insurance online, you can check the status of your application by logging into your account through the New Mexico claimant portal here.
You can also check the status of your application by calling the New Mexico Department of Workforce Solutions’ customer service line at (877) 664-6984, Monday through Friday from 7:00 AM until 7:00 PM MT.
You will not begin receiving Unemployment Benefits immediately after submitting the application. By law, you must wait one week before finding out whether you will begin receiving benefits. This is called the Waiting Week.
The Waiting Week is the week after you file your unemployment claim. During the Waiting Week, you must file a Weekly Certification Application through the claimant portal here and the Unemployment Office will make sure you are still unemployed or underemployed, and meet all other eligibility requirements. If approved, you will begin receiving your weekly benefits the following week. You are not paid for the Waiting Week, but you do receive a Waiting Week credit.
Learn more about the Waiting Week and the Weekly Certification here.
If your Unemployment Insurance application was denied, you have the right to file an appeal within 15 days of the determination date. You can submit an appeal letter to the Department of Workforce Solutions:
If you have questions about the appeal process or need to contact the New Mexico Appeals Tribunal, call one of the following numbers:
The New Mexico Appeals Tribunal phone lines are available Monday through Friday from 8:00 AM until 4:00 PM MT.
For help with an Unemployment Insurance application, or for any further questions about your Unemployment Insurance claim, call the New Mexico Department of Workforce Solutions at (877) 664-6984.
The New Mexico DWS phone line is available Monday through Friday from 7:00 AM until 7:00 PM MT.
You can also visit or call a local Workforce Connection Center for further assistance. Find your nearest local office location and contact information here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and these answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Unemployment Insurance Guide is filled with helpful information about how to apply, program eligibility requirements and how to get in touch with local offices. You can view our free guide here.