While we are not affiliated with the government in any way, our private company engaged writers to research the LIHEAP program and compiled a guide and the following answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Unemployment Insurance is a benefit program designed to replace part of the income of recently unemployed or underemployed workers. Unemployment Insurance is available to workers who are out of work through no fault of their own.
Learn more about Unemployment on Guam’s Unemployment Program Overview page here.
Unemployment Insurance Benefits are weekly payments given to eligible workers who apply to and are accepted into the program. These payments are typically provided via direct deposits to the beneficiary’s bank account.
Learn more about how Unemployment Insurance payments work here.
To qualify for Unemployment Insurance in Guam, you must:
Learn more about Guam’s monetary and personal eligibility requirements here.
Apply for benefits online here during the week you are seeking payment, when your hours have been reduced or when you are no longer employed. Do NOT wait until the week is over.
To apply for Pandemic Unemployment Insurance in Guam, complete the following three steps:
Learn what documents and information you need here.
To apply for Pandemic Unemployment Insurance online, click here to access Guam’s Unemployment claim portal.
You can use the computer and internet available at local libraries or obtain help at the processing center established at Guam Community College at:
1 Sesame St
Mangilao, Guam
The Guam Unemployment Office accepts claims in person on a limited basis. You must not have access to the internet and you must make an appointment by calling one of the following numbers:
For any application issues, you can reach a customer service representative by sending an email to PUA.hotline@dol.guam.gov.
You can also call the GDOL customer service center at (671) 475-7000 or (671) 475-7001. Guam customer service phone lines are available Monday through Friday from 8:00 AM until 5:00 PM ChST.
The amount of Unemployment Benefits you receive is based on your past reported earnings by employers that you worked for in Guam. To determine the amount you will receive each week, the Guam Department of Labor looks at your earnings during the base period.
The maximum weekly benefit amount is $345.
Learn more about Guam’s base period and how benefits are calculated here.
The week after you file your unemployment claim is called the Waiting Week. During the Waiting Week, you must file a Weekly Certification Application through the claimant portal here and the Unemployment Office will make sure you are still unemployed or underemployed, and meet all other eligibility requirements. If approved, you will begin receiving your weekly benefits the following week. You are not paid for the Waiting Week, but you do receive a Waiting Week credit.
Learn more about the Weekly Certification Application here.
Keep track of your work-search contacts. You are required to make at least two contacts per week to receive payments and waiting week credit.
If you were discharged or quit your last job, expect a call (or email if that is your preferred contact method) to determine if you are eligible for unemployment insurance.
Learn more about what to expect after applying here.
You must file a Weekly Certification Application every week you are receiving Unemployment Benefits until you are employed again. This weekly claim is like a follow-up application that certifies your continued eligibility for the program and proves you are actively applying for new jobs.
Learn more about the Weekly Certification Application here.
File your Weekly Certification Application here.
It’s important to remember that you will stop receiving Unemployment Benefits and your Unemployment Claim will be canceled if you have not filed Weekly Certifications for two or more consecutive weeks.
If your Pandemic Unemployment Insurance application was denied, you have the right to file an appeal. You will receive instructions concerning appeal rights and deadlines for the timely filing of appeals from the Guam Department of Labor along with your eligibility letter in the mail.
If you have general questions about Guam PUA Benefits or an Unemployment Insurance claim, call the GDOL customer service center at (671) 475-7000 or (671) 475-7001.
Guam customer service phone lines are available Monday through Friday from 8:00 AM until 5:00 PM ChST.
For any application issues, you can reach a customer service representative by sending an email to PUA.hotline@dol.guam.gov.
To find more information on Guam Unemployment Benefits and Services, visit:
If you have a question about Guam Employer Unemployment Insurance, visit the Guam Department of Labor Employer Registration page here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and these answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Unemployment Insurance Guide is filled with helpful information about how to apply, program eligibility requirements and how to get in touch with local offices. You can view or download our free guide here.
Prior to the COVID-19 Pandemic, Guam did not have an Unemployment Insurance program in existence. Due to the overwhelming number of workers who have lost their jobs, the Guam Department if Labor (GDOL) launched the Pandemic Unemployment Assistance Program (PUA) on June 1, 2020.
If you have general questions about Guam PUA Benefits or an Unemployment Insurance claim, call the GDOL customer service center at (671) 475-7000 or (671) 475-7001.
Guam customer service phone lines are available Monday through Friday from 8:00 AM until 5:00 PM ChST.
For any application issues, you can reach a customer service representative by sending an email to PUA.hotline@dol.guam.gov.
Guam does not have an unemployment office, but the GDOL partnered with the Guam Community College to set up a processing center at:
1 Sesame St
Mangilao, Guam
The processing center is available by appointment only Monday through Friday from 9:00 AM until 3:00 PM ChST.
You must have no access to internet service to apply for benefits in person.
To set up an appointment, you must call:
Or, go to the Guam DOL Contact Us page here.
The Guam Department of Labor offers mobile offices in addition to the main processing center. You can file your claim at various public library locations from 9:00 AM until 3:00 PM ChST on select days. Contact the phone lines provided above to learn about the upcoming schedule and to schedule an appointment.
You can also contact your local library to learn about open dates for filing unemployment benefits near you.
| Location | Phone Number |
|---|---|
| Dededo | (671) 632-5503 |
| Merizo | (671) 828-5008 |
| Hagatna | (671) 475-4751 |
| Yona | (671) 789-5010 |
| Agat | (671) 565-5006 |
To find more information on Guam Unemployment Benefits and Services, visit:
To file an Unemployment Insurance claim online, visit the Guam Unemployment Insurance claimant portal here.
If you have a question about Guam Employer Unemployment Insurance, visit the Guam Department of Labor Employer Registration page here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and these answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Unemployment Insurance Guide is filled with helpful information about how to apply, program eligibility requirements and how to get in touch with local offices. You can view or download our free guide here.
To apply for Pandemic Unemployment Insurance in Guam, complete the following three steps:
Learn what documents and information you need here.
To apply for Pandemic Unemployment Insurance online, click here to access Guam’s Unemployment claim portal.
You can use the computer and internet available at local libraries or obtain help at the processing center established at Guam Community College at:
1 Sesame St
Mangilao, Guam
The Guam Unemployment Office accepts claims in person on a limited basis. You must not have access to the internet and you must make an appointment by calling one of the following numbers:
For any application issues, you can reach a customer service representative by sending an email to PUA.hotline@dol.guam.gov.
You can also call the GDOL customer service center at (671) 475-7000 or (671) 475-7001. Guam customer service phone lines are available Monday through Friday from 8:00 AM until 5:00 PM ChST.
If you have already applied for Unemployment Insurance online, you can check the status of your application by logging into your account through the Guam claimant portal here.
You can also check the status of your application by calling the Guam Department of Labor’s customer service line at (671) 475-7000 or (671) 475-7001.
You will not begin receiving Unemployment Benefits immediately after submitting the application. By law, you must wait one week before finding out whether you will begin receiving benefits. This is called the Waiting Week.
The Waiting Week is the week after you file your unemployment claim. During the Waiting Week, you must file a Weekly Certification Application through the claimant portal here and the Unemployment Office will make sure you are still unemployed or underemployed, and meet all other eligibility requirements. If approved, you will begin receiving your weekly benefits the following week. You are not paid for the Waiting Week, but you do receive a Waiting Week credit.
Learn more about the Weekly Certification Application here.
If your Pandemic Unemployment Insurance application was denied, you have the right to file an appeal. You will receive instructions concerning appeal rights and deadlines for the timely filing of appeals from the Guam Department of Labor along with your eligibility letter in the mail.
If you have general questions about Guam PUA Benefits or an Unemployment Insurance claim, call the GDOL customer service center at (671) 475-7000 or (671) 475-7001.
Guam customer service phone lines are available Monday through Friday from 8:00 AM until 5:00 PM ChST.
For any application issues, you can reach a customer service representative by sending an email to PUA.hotline@dol.guam.gov.
To find more information on Guam Unemployment Benefits and Services, visit:
If you have a question about Guam Employer Unemployment Insurance, visit the Guam Department of Labor Employer Registration page here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and these answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Unemployment Insurance Guide is filled with helpful information about how to apply, program eligibility and how to get in touch with local offices. You can view or download our free guide here.
